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FAQ

Directions / Transportation

How to get there?
By the A22:
On the A22, exit 1 - (N125) Lagos (Sagres, Vila do Bispo)
At the 1st roundabout take the 2nd exit
At the 2nd roundabout, take the 3rd exit towards the city of Lagos
At the 3rd roundabout take the 1st exit
At the 4th roundabout go straight on Av. Paul Harris
At the 6th roundabout go straight on
At the 7th roundabout go straight ahead. Before the end of the road you will find the entrance to Cascade Wellness & Lifestyle Resort

Address: Rua das Ilhas, 8600-513 Lagos, Algarve - Portugal

GPS coordinates: N 37º 05 '6.263' 'W 8º 40' 41.523 ''

How far is the airport?
The nearest airport, Faro (FAO) is 90 km away, about 60 minutes drive on the A22 highway. Lisbon Airport (LX) is 300 km away and approximately 2.45 hours drive. The Portimão Airfield, with regular flights to some national airports, is 30 Km away and about 25 minutes drive.
Do you have shuttle service from the airport to the hotel and vice versa?
The hotel does not have a regular shuttle service from the airport to the hotel, and vice versa.We may, however, arrange a transfer for you with the following reference costs: - € 97 per trip up to four people - € 113 per trip between 5 and 6 people. These costs are estimates for the route mentioned and may change without prior notice.
Do you have shuttle service at the hotel?
We offer a shuttle service to Lagos city center and to Porto de Mós beach, in the morning and afternoon, every 30 minutes, running seasonally. Please contact our Reservations Department at reservations@cascade.pt to confirm that the service will be active during your stay.
Is it possible to rent a car during the stay in the resort? Where could I do it?
It is possible to do it and we can handle everything for you.Although it is possible to make a reservation during your stay, we recommend that you contact us in advance requesting the service, and also mentioning the intended pick-up date and time.
Do you have parking at the resort?
Cascade Wellness & Lifestyle Resort offers free outdoor and indoor car parks for guests and visitors. If you will stay in one of our villas or apartments you can use your private indoor car parking.
What are the nearest beaches?
In the surroundings of Cascade Resort you can find several beach options:
Camilo beach - a 12-minute walk or 5-minute drive
Porto de Mós beach - a 12 minute walk, or 2 minutes drive
D. Ana beach - 5 minutes drive or 15 minute walk
How far is the resort from lagos town center?
Cascade Resort is a 5-minute drive or 20-minute walk from Lagos town center.

The resort

What is the check-in / check-out time?
At the Hotel, check-in can be made from 2 pm and check-out by 12 noon. In the Villas and Apartments check-in can be made from 4 pm and check-out until 10 am. If your flight or transfer is later than check-out time you can leave your luggage with us and continue to enjoy the Cascade Resort.
Is it allowed to smoke in the resort and in the rooms?
Smoking is allowed in outdoor public areas of the resort, including outdoor areas of bars and restaurants as well as balconies of the rooms, except where expressly stated otherwise, according to the legislation. It is strictly forbidden to smoke inside the rooms, apartments or villas. Any violation of this policy may be subject to a fine.
The resort has free internet?
Guests will be able to access wireless Internet for free in the rooms, apartments, villas and public areas of the hotel, only having to log in according to the indications given at check-in.
Do you offer room service? And what time?
Room service is available 24 hours a day according to the menus available for consultation at all Cascade Resort accommodation units.
Do you have a business center?
Cascade Resort has a business center located on the 1st floor with computers with Internet access.
How can I book in cascade resort? And what if I want to make a special request?
To ensure the best rates and special offers go to the booking engine in the upper right corner of our website or contact our reservations department directly on +351 282 771 500 or email reservations@cascade.pt.
Our reservations team will also find the best solutions for your special requests.
Is it possible to put a cot or an extra bed in the room or apartment?
It is possible to put cots in all rooms and apartments. Only suites and apartments can accommodate extra guests in sofa beds.
I booked my stay on a website different from the hotel and need to make a change in my reservation. How do I do that?
As your reservation was not made directly with us, you will have to make the change with the partner / website through which you made your reservation.
What is your cancellation / deposit policy?
With the exception of non-refundable reservations, that the total amount of the stay will be charged at the time of booking, the following applies: In case of cancellation the fee will not be charged if it is communicated 7 days before arrival and no later than 2:00 pm. For later cancellations or in case of no-show and early departure, the total amount of the reservation will be charged. The total reservation will be charged at the time of check-in. Other policies may be applied in the cases expressly indicated in the terms and conditions of the offers presented or the reservations made.
What is the minimum age possible to check-in?
The minimum age allowed is 18 years.
How do you distinguish infants, children and adults in the application of rates?
Are considered babies up to 2 years. Between 3 and 12 years old, they are considered children. From 13 years old they are considered adults.
My identification document / passport required for check-in?
A valid ID will be required from each guest upon check-in.
Do you have accessible accommodations for guests on wheelchairs?
We offer the following accommodation units designed and equipped for guests with special needs:
2 double rooms
1 One Bedroom Apartment
What tv channels are available at the hotel?
At Cascade Resort we have available to our guests cable TV and pay-TV with over 40 channels in PT, EN, FR, DE, RUS & ARS.
Can I bring my pet to the resort?
Pets are only allowed in the apartments. Contact our reservations department at +351 282 771 500 or email reservations@cascade.pt to know our policies.
What is the AC power in Cascade?
The AC power in Portugal is 220V. In case of need, we have available ac power adaptors in the reception that can be requested at the time of check-in or at any time of your stay.
Are checks accepted at cascade resort?
Checks are not accepted for payment of accommodation or any other service. However we accept most credit cards.
Does the resort has laundry service available?
We have regular and express laundry service. Please refer to the laundry menu available in all accommodation units for information on available services and costs.
Is the resort guarded bya security company?
Cascade Resort has gates (closed occasionally) as well as a video surveillance camera circuit and a 24/7 team of security guards.

Restaurants & Bar

What kind of cuisine can I find in the resort’s restaurant?
In the Senses Restaurant you can taste a locally inspired contemporary cuisine, while in the Moods Restaurant you have the international cuisine and a variety of snacks to enjoy throughout the day. Also at the Purpur Bar you can find a wide selection of light and internationally inspired snacks.
Do you have gluten free or vegetarian options in the menus?
All Cascade Resort restaurants offer healthy options and options for guests with food restrictions and intolerances, all of which are marked on the cards with their identifying symbols.
What is the capacity of restaurants?
Senses Restaurant has a capacity of 40 people and Moods Restaurant has a capacity of 120 people.
What are the opening hours of the restaurant / bar?
Senses Restaurant 7:30 pm to 10:30 pm.
Moods Restaurant (seasonal) - buffet breakfast from 7:30 am to 11:00 am; Lunch from 12:00 pm to 4:00 pm; Snacks from 4:00 p.m. to 7:00 p.m. Dinner from 7:00 p.m. to 10:00 p.m.
Purpur Bar - 10:30 a.m. to 6:00 p.m. Snacks from 11:00 a.m. to 11:00 p.m.
How do I book a table?
To book a table for the day and time you want please contact our team by dialing +351 282 771 500 on your phone or go to the reception.
Do restaurants / bars have any type of restriction for children?
Moods Restaurant is a family restaurant so there is no restriction. The Senses Restaurant, due to its ambience and type of cuisine, is not suitable for children, although there are no restrictions on their presence. In the Purpur Bar, and according to Portuguese law, it is forbidden to stay under 16 years of age without parental supervision from 10:00 pm.

Spa

What are the spa opening hours and who can attend?
Tainai Spa at Cascade Resort operates daily from 9am to 7pm (times may change depending on the season). It can be attended by anyone over 16-year old, whether external customers or guests of the resort, once respecting the conditions of use and standards posted on the site.
Where can I find the spa menu?
The spa menu can be found on the Tainai Spa page of our website, or physically at the resort accommodation units, at the resort reception or at the Tainai reception.
What are the most suitable treatments for me?
To find out which treatments are best for you please contact Tainai Spa on +351 282 771 550. Our therapists will give you the best help and advice possible.
I want to offer a massage to somebody. How can I do it?
Please contact Tainai Spa so that our therapists can indicate the best suitable option and take care of everything for you.Please contact Tainai Spa on +351 282 771 550 or spa@cascade.pt.

Gym

What is the gym time and who can attend?
The Cascade Gym by AXN Club 100 runs Monday through Friday, from 7:00 a.m. to 9:00 p.m., and at weekends from 8:30 a.m. to 5:00 p.m. It can be attended by persons over 18 years of age, whether they are guests of the resort or members of the gym, subject to compliance with the terms and conditions of use posted on the site.
Is there any daily / monthly fee to attend the gym?
For guests of Cascade Resort attending the gym is free, excluding lessons and outdoor bootcamp area. For external customers a fee is applied depending on the activity they want. For more information, please contact Cascade Resort on +351 282 771 500 or go to the Cascade Gym by AXN Club 100.
Is there any classes available at the gym? What are the prices and times?
In our gym you can a wide range of training options, the help pf personal trainers and a weekly program of classes and group activities ranging from yoga and pilates to bootcamp sessions, functional trainings and bike rides. For more information about schedules and prices, please contact the Cascade Resort at +351 282 771 500 or go to the Cascade Gym by AXN Club 100.

Golf

What are the opening hours of the golf facilities and who can use them?
The resort's golf facilities can be frequented by guests or members of the golf academy, from Tuesday to Sunday from 9:00 am to 5:00 pm, subject to the terms and conditions of use posted on the site.
Are there golf classes available? What are the prices and times?
In our golf performance academy there are individual or group lessons, taught by golf professionals with international certification and a set of technological solutions for performance data analysis, whether for amateurs or professionals.
What golf courses can we find near the resort?
Near the Cascade Resort there are four excellent golf courses, to enjoy them, contact the Front Desk and we will guide you to what best suits your needs.

Swimming Pools and Outdoor Areas

Is there sun loungers and parasols available in pools?
In the pool area there are sun loungers, parasols and towels, which can be used free of charge.
Do you have beach towels in the resort?
At Cascade Resort guests are provided with beach towels placed in their accommodation unit and also by the pools.
Does the resort have a private beach?
Cascade Resort does not have a private beach yet there are several options within walking distance of the resort.

Other questions

I am not staying at cascade resort, can I use the gym, spa, restaurants and bar facilities?
The resort's restaurants and bar are open to the public and can be used by anyone. The remaining facilities may be used by visitors with the payment of a usage fee.
Do you have kids club in the resort?
Cascade Resort offers the Caskiddy Kids Club open daily for children from 3 to 12 years, and seasonally with professional supervision and daily activities program. For more information, please contact our Reservations Department at +351 282 771 500 or reservations@cascade.pt.
Do you have baby equipment available on the resort?
At Cascade Resort, we can provide cots, high chairs, baby monitors, bath tubs, sterilized bottles, bottle warmers, diaper changer and beach toys during your stay.
Do you have any shop within the resort?
Cascade Resort has no shops, however the city of Lagos has a wide choice of supermarkets and shops. A shopping center with a wide selection of shops can be found within a 20-minute drive.
Does Cascade have babysitting service?
We have babysitting service on request.
I would like to organize a meeting / event / wedding in the resort. What event spaces do you have available and who can I contact?
At Cascade Resort we have several rooms available for all types of events, as well as large gardens and more personalized solutions. Please see the Events page of our website or contact Cascade Resort by calling 282 771 500 or e-mail reservations@cascade.pt.
What kind of activities are available in the resort?
The Resort has a program of activities that changes depending on the time of year. For more information contact the reception desk on +351 282 771 500 or email reservations@cascade.pt.
What activities outside the resort do you recommend?
The Algarve is a region with a wide selection of cultural and leisure activities: jeep safaris, surfing, diving, go-karting, skydiving, wine tasting, cycling, bird watching, boat trips, among others.For more information contact the reception desk on +351 282 771 500 or email reservations@cascade.pt.
Is there any ATM available at cascade resort?
There is no ATM available at the resort, however you can find several ATMs and banks just a few minutes away.
Is there any medical center at Cascade?
There is no Medical Center at the resort, however the city of Lagos has a Health Center 2,5Km the resort. There is also a private Hospital 2km from the resort. At 1,9Km from the resort there is also a Fire Station with a medical emergency unit.

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