Etiquette and Information of the Wellness Hub Lagos

Arrival time

We recommend arriving 15 minutes before your scheduled treatment time. With your reservation, you will receive a confirmation with our contact information.
We appreciate that if you are expecting to arrive late, please contact us.

Safety Rules

We are committed to ensuring a safe environment by following the guidelines issued by the World Health Organization (WHO) and by the Portuguese national health authority, Direção Geral de Saúde (DGS).

For your protection and use, hand sanitizer is available at the Spa entrance.
Hand sanitizing is recommended before starting treatment and entering the Spa. Companions are not allowed.
When in the spa area, please keep a 2m safety distance must be respected.
For treatments, we ask that you present yourself with a minimum of props (such as jewellery, watches, etc.).

Payment

We recommend electronic payment, preferably using a contactless method. If the payment is made in cash, please pay with the exact cost, sanitising your hands before and after touching the cash.

Cancellation Policy

A cancellation fee of 50% will be charged for cancellations made less than eight hours before the scheduled time for the treatment. If you simply do not show up for your appointment, you will have to pay the full cost of the appointments made. If you are a hotel guest, the cost of the missed appointments will be charged directly to your room. If you are not a guest, the appointments will only be confirmed after payment is received or credit card details are provided.

Meeting Your Needs

If you have any suggestions or comments about your spa experience that you feel that are important, then let the on-duty therapists know.