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Spa Etiquette

From the moment you step through the door of the spa you can relax and forget about you day-to-day routine.

Appointments

We recommend that you book your spa appointments at the same time as you book your stay, or at least 24h in advance. We will be delighted to give you details of our spa menu and advise you on your experience.
Packages included with your stay will automatically be taken into account.

Arrival Time

We recommend that you arrive 10 minutes before your appointment time. Arriving late for your appointment could have a detrimental knock-on effect and, as a result, your treatment may be shortened.

To make the most of your relaxation time, book the Spa pool for a period of 90 minutes just before the appointment. Don’t forget to inform us when making your booking.

SAFETY RULES

we are committed to ensuring a safe environment by following the guidelines issued by the World Health Organization (WHO) and by the Portuguese national health authority, Direção Geral de Saúde (DGS).

Guests must wear face masks when accessing the hotel’s common areas, including the spa and during the treatments. Only guests who wear a face mask will be assisted.

If needed, a Covid Kit is available for sale, which includes a surgical mask, bottle of hand sanitiser (30ml) and a pair of gloves (EUR 1,50).

For your protection and use, hand sanitiser is available at the Spa entrance.

Hand sanitising is mandatory before starting treatment and entering the Spa. Companions are not allowed.

When in the spa area please practice social distance, a 2m safety distance must be respected.

For treatments, we ask that you present yourself with a minimum of props (such as jewellery, watches, etc.).

Payment

We recommend electronic payment, preferably a contactless one. If the payment is made in cash, prefer to pay with the right amount, sanitising your hands before and after it.

Cancellation Policy

Please let us know in advance if you are not going to be able to come for your appointment. A cancellation fee of 50% will be charged for cancellations made less than 8 hours before the scheduled appointment time. If you simply do not turn up for your appointment, you will have to pay the full cost of the appointments booked. If you are a guest from the hotel, the cost of the missed appointments will be charged directly to your room. If you are not a guest, appointments will only be confirmed after payment has been received or credit card details have been provided.

True Relaxation

The Spa is set in an ambience of harmony and tranquility, so we kindly ask that you switch off your electronic devices (mobile phones and others). Smoking and the consumption of alcoholic drinks are strictly forbidden. Access to the circuit is exclusive for older than 16 years old.

Meeting your needs

If you have any suggestions or comments about your spa experience that you feel that are importante, then let the therapists on duty know.

For spa bookings or more information: Telephone. +351 282 771 550 | Ext 11

  • Cascade Wellness Resort

    Rua das Ilhas
    8600-513 Lagos
    Algarve, Portugal

    GPS Coordinates:
    N 37º 5' 9.838" W 8º 40' 43.388"

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